Privacy Policy
This Privacy Policy applies to all users of our website and mobile application, collectively referred to as “our Platform.” It governs how we collect, use, and protect your personal information when you use our Platform to buy or sell products or services.
1. Purpose of the Privacy Policy
The purpose of this Privacy Policy is to explain how, why, and when Ezey Tours processes your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). By using our Platform, you agree to the processing of your personal information as described in this Privacy Policy.
2. Key Terms
- “Personal Information” and “process/processing” have the meanings as set out in POPIA.
- “We,” “us,” or “our” refers to Ezey Tours.
- “You” and “your” refer to anyone who accesses or uses our Platform.
3. Information We Collect
We collect and process personal information that is reasonable, relevant, and necessary for the purpose of operating our Platform. This may include:
- Name and surname
- Email address
- Physical address
- Phone number
- Date of birth
- Payment information
- Online identifiers, such as IP addresses
4. How We Use Your Personal Information
We process your personal information to:
- Verify your identity and create your user account
- Facilitate transactions between buyers and sellers
- Communicate with you regarding your account, orders, and any issues that arise
- Provide customer support and handle returns
- Send you marketing materials, if you opt-in to receive them
- Improve our services based on your feedback and interactions with our Platform
5. Cookies and Tracking
We use cookies and other tracking technologies to enhance your experience on our Platform. Cookies help us remember your preferences, improve site functionality, and deliver personalized content and advertising. By using our Platform, you consent to our use of cookies.
6. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
- Our service providers, who assist us in running our Platform (e.g., payment processors, marketing agencies)
- Law enforcement or regulatory bodies, if required by law
- Sellers on our Platform, to facilitate the delivery of products and services you have purchased
7. International Data Transfers
We may transfer your personal information to service providers located outside South Africa. We ensure that these transfers comply with the legal requirements set out in POPIA.
8. Securing Your Information
We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments.
9. Your Rights
You have the right to:
- Access and correct your personal information
- Request the deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator
You can exercise these rights by contacting us through your account settings or by reaching out to our support team.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Platform, and by continuing to use our Platform, you agree to the terms of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our customer support channels.
This Privacy Policy was last updated on 20 Nov
.
